Werner Chr. Schmidt
Mouthpieces & Brass instrument making

Terms of use

Instructions about your right of withdrawal

Right of withdrawal

You have the right to withdraw from this agreement within fourteen days (excluding custom-made products, i.e. all goods made to customer specifications, and contracts for which the consumer has specifically requested that we visit them for the purpose of conducting urgent repairs or maintenance).

The withdrawal period is fourteen days from the date on which you or a third party appointed by you, which is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us of your decision to cancel this agreement with an absolutely clear declaration (e.g. a letter sent by post, phone, a fax or e-mail) and send it to:

Werner Chr. Schmidt
Owner Bernhard W. Schmidt
Mouthpiece Specialist
Mosenstraße 10
08258 Markneukirchen (Germany)

Phone: +49 (0)37422 2871
Fax: +49 (0)37422 749631
Mail: mundstueck@schmidt-brass.de

You may use the attached sample withdrawal form for this purpose, but this is not compulsory.

In order to meet the withdrawal deadline, it is sufficient to send the message about exercising your right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you cancel this agreement, we have to immediately reimburse all the payments, which we have received from you, including the delivery costs (with the exception of the additional costs, which are the result of you selecting a different kind of delivery than the cheapest standard delivery service, which we offered) and do so at the latest within fourteen days from the date on which we received the message about your withdrawal from this agreement. To make this repayment, we shall use the same form of payment, which you used for the original transaction, unless some other specific agreement was made with you; fees will not be charged for this repayment under any circumstances. We may refuse to make repayment until we have received the goods again or until you have provided the evidence that you have returned the goods, whichever takes place first.

You must immediately send back or hand over the goods to us – at the latest within fourteen days from the date on which you inform us of your withdrawal from this agreement. The deadline has been met if you dispatch the goods before the expiry of the deadline of fourteen days.
You shall be responsible for the direct costs of returning the goods.

You only have to pay for any loss in the value of the goods, if this loss in value can be attributed to any unnecessary practices that you have used to check the quality, features and functions of the goods.

download  open/download the withdrawal form as pdf file


Privacy Policy

Information on Data Protection and our Privacy Policy.

Code of Practice Concerning the Collection, Processing, Transmission and Use of Data

Thank you for your interest in our homepage and workshop. We take the protection of your personal data in terms of its collection, processing and use during your visit to our homepage very seriously. Your data is protected in accordance with statutory provisions. The following information explains what data is collected during your visit to the homepage and how it is used:

1. Collection and processing of data

The system shall record each time our homepage is visited and each time files stored on the homepage are accessed. Data is stored for internal system-related and statistical purposes. The following data is recorded: name of the file accessed, date and time of access, data volume transferred, notification of successful access, the web browser and the requesting domain. The IP addresses of the computers making the requests shall also be recorded. Further personal data shall only be recorded if this information is provided voluntarily, for example when making an enquiry or registering.

2. Use and disclosure of personal data

Any personal data you provide shall be used solely for the purpose of responding to your enquiries, for processing contracts that have been concluded with you and for technical administration purposes.

Your personal data shall only be disclosed to a third party or transferred otherwise if this is necessary for the purposes of processing a contract – in particular transferring order data to suppliers – if this is necessary for accounting purposes, or if you have given your consent beforehand. You have the right to revoke such consent with effect for the future at any time.

Any data collected and stored in relation to your person may be used by the Werner Ch. Schmidt company in question, for which use the Werner Ch. Schmidt company is directly responsible, in order to provide services and to process the contract, offer customer support, conduct customer surveys and tailor customer information to your individual needs.

The deletion of stored personal data occurs upon withdrawal of your consent to its storage; if it is no longer required for fulfilling the purpose of the storage; or if its storage is impermissible for other legal reasons.

3. Right to information

Following a written request we will gladly provide you with information detailing the personal data held about you.


Security advice

By means of technical and organisational measures, we endeavour to store your personal data in such a way that it is not accessible to third parties. We cannot guarantee complete data privacy when communicating by email. For this reason, we recommend that confidential information be sent by post.

Werner Chr. Schmidt company


Non-liability Clause

Werner Chr. Schmidt company does not guarantee that the information on these pages is up-to-date, accurate and complete, or that they can be accessed without disturbance at any time.

When we refer to web pages of third parties (links), Werner Chr. Schmidt company does not take any responsibility for the contents of the linked pages. In activating the reference, you leave the information service of Werner Chr. Schmidt company. Diverging regulations can therefore be applicable to the services of third parties, in particular with regard to data protection.

Werner Chr. Schmidt company further exempts itself from all liability for related services – in particular for the downloading of files provided by Werner Chr. Schmidt company on the web pages of Werner Chr. Schmidt company – in the event of slight neglect of duty, unless fundamental contractual obligations such as life, health or body are concerned, or claims based on the Product Liability Act are affected. The same applies to neglect of duty on the part of our vicarious agents.


Disclosures price

The prices indicated are non-binding recommended prices from the manufacturer, plus shipping costs and assembly and material costs.



©Bernhard W. Schmidt. All texts, pictures and other works published on the internet page are subject to the copyright of Werner Chr. Schmidt company, Markneukirchen, if not otherwise indicated. Any duplication, distribution, storage, communication, broadcast and reproduction or transmission of the contents without written approval from Werner Chr. Schmidt company is prohibited. All information without guarantee.